Front Desk Associate

5 hours ago


Union, Kentucky, United States Embassy Suites Blue Ash Full time
Front Desk Associate Job Description

We are seeking a dedicated and professional Front Desk Associate to provide exceptional service to our hotel guests at Embassy Suites Blue Ash.

Your responsibilities will include greeting guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a pleasant stay.

Key Responsibilities:
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Bookkeeping:
  • Keep accurate records of all hotel guest account information
  • Handle customer complaints as necessary
Qualifications:
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school diploma, GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must be able to stand for on your feet for 8 hours during a typical shift

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