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Guest Services Supervisor

2 months ago


Union, Kentucky, United States TriHealth Full time

Position Title: Front Desk Supervisor

Department Overview: The Front Desk Supervisor plays a crucial role in overseeing all aspects of registration and scheduling within the department. This includes managing staff, ensuring efficient workflows, and maintaining effective communication with physicians and other stakeholders.

Key Responsibilities:

  • Supervise daily operations at the front desk, dedicating over 75% of time to on-site management.
  • Oversee staffing, training, and evaluation of front desk personnel.
  • Ensure compliance with established service levels and performance metrics.
  • Maintain proficiency in IT systems relevant to registration and scheduling.
  • Generate and analyze reports to track departmental performance against benchmarks.

Minimum Qualifications:

Education: Associate's Degree in Healthcare or a related field.

Experience: 2-3 years in a business environment with 1-2 years of front desk experience.

Specialized Skills: Proficient in PC operations, exceptional customer service abilities, team leadership, and problem-solving skills.

Work Schedule: Full-time position with day shift hours.

Market Focus: Cincinnati area.

Job Segment: Front Desk, Management, Healthcare Administration.