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Senior Technical Support Specialist

2 months ago

Orlando, Florida, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our global team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective case resolution.

Key Responsibilities
  • Resolve technical cases created by customers, utilizing advanced troubleshooting skills and diagnostic tools.
  • Employ excellent communication and problem-solving skills to answer customer questions and resolve issues.
  • Collaborate with cross-functional teams to resolve complex cases and provide input on process and product improvements.
  • Develop and mentor junior team members, promoting knowledge sharing and growth.
Requirements
  • 10+ years of customer-facing technical support experience.
  • Advanced object-oriented programming skills, with a strong preference for Java.
  • Deep understanding of JavaScript, infrastructure services, operating systems, hardware, and networking.
  • Ability to handle escalated customer situations and explain technical problems and solutions to senior leadership.
What We Offer

At ServiceNow, we value inclusivity and diversity, welcoming candidates from non-traditional paths. We offer a flexible and remote work environment, with opportunities for growth and development.

We are an equal opportunity employer, committed to providing a safe and inclusive work environment for all employees. If you require accommodations during the application process, please contact us.