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Senior Technical Support Specialist

1 month ago

Orlando, Florida, United States ServiceNow Full time

Transforming the way we work is at the heart of ServiceNow's mission. As a Senior Technical Support Specialist, you'll be part of a global team that empowers customers to find smarter, faster, and better ways to work.

With a strong focus on customer satisfaction, you'll resolve technical cases created by customers, using your expertise in the ServiceNow platform and core functionalities. Your exceptional communication skills and ability to build trust will be key in providing amazing customer support experiences.

As a technical resource, you'll work closely with customers to understand and troubleshoot unexpected behaviors, and provide input across business units regarding process and product improvements. Your creative problem-solving skills and collaborative nature will be essential in this role.

Qualifications and technical skills that will lead to your success:

  • 4+ years customer-facing technical support experience
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to read basic Java/JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

Work Personas

We approach our distributed world of work with flexibility and trust. Learn more about our work personas and how they impact your work experience.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.