Technical Support Specialist
3 weeks ago
As a Technical Support Specialist at Tews Company, you will be responsible for providing top-notch support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients receive the best possible service.
Key Responsibilities:
- Respond to user requests for service and troubleshoot incidents and problems
- Develop solutions and make minor repairs to equipment as needed
- Inventory Management and Deskside and white glove support experience
- Knowledge of AD, AAD & Windows 10,11 and Intune
- Manage day-to-day incidents and service requests using the ITSM tool of record
- Install and support Microsoft Office applications and Office 365 software
- Perform basic PC, network, and mobility troubleshooting
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure
Requirements:
- Ability to work with Service Delivery and L3 Senior Engineers to solve complex solutions and fixes
- Ability to identify problems and proactively suggest ways to improve processes
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Create / Maintain / appropriate User Guides and publish updates as needed
Tews Company is a premier recruiting firm in Central Florida, known for our partner-first mentality and focus on delivering quality job opportunities to our clients. We are passionate about solving the talent equation for our clients and filling quality job opportunities in the administrative, finance and accounting, and information technology sectors.
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