Technical Support Specialist
3 weeks ago
At Softworld, a Kelly Company, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Key Responsibilities:
- Receive and respond to customer inquiries via phone, email, and chat.
- Provide technical troubleshooting and problem resolution services.
- Document customer interactions and issues in our CRM system.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with new technologies and software applications to provide effective support.
Requirements:
- Excellent communication and customer service skills.
- Technical aptitude and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent required; degree in computer science or related field preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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