Senior Technical Support Engineer
3 days ago
At ServiceNow, we're committed to delivering exceptional customer experiences. As a Senior Staff Technical Support Engineer, you'll play a critical role in ensuring our customers receive timely and effective support.
Key Responsibilities:- Resolve complex technical issues for customers using ServiceNow software and platform.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Mentor junior team members to enhance their technical skills and knowledge.
- Contribute to the development of technical documentation and knowledge base articles.
- Participate in the creation and maintenance of technical training programs.
- 10+ years of customer-facing technical support experience.
- Advanced object-oriented programming skills, with a strong preference for Java.
- Deep understanding of JavaScript, infrastructure services, operating systems, hardware, and networking.
- Ability to handle escalated customer situations and communicate technical problems and solutions to senior leadership.
- Personal commitment to quality and customer service.
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
- A chance to work with a global market leader in the technology industry.
We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.
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Senior Technical Support Engineer
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Orlando, Florida, United States ServiceNow Full timeJob DescriptionAt ServiceNow, we're committed to delivering exceptional customer experiences through our innovative technology and talented team members. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive timely and effective support for their technical issues.Key Responsibilities:Resolve complex technical...
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Senior Technical Support Specialist
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Senior Technical Support Specialist
4 days ago
Orlando, Florida, United States ServiceNow Full timeJob Title: Senior Technical Support EngineerJob SummaryServiceNow is seeking a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our support organization, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective case resolution.Key ResponsibilitiesResolve...
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Senior Technical Support Specialist
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Orlando, Florida, United States ServiceNow Full timeJob Title: Senior Technical Support EngineerAt ServiceNow, we're on a mission to make the world work better for everyone. As a Senior Technical Support Engineer, you'll play a critical role in helping our customers succeed by providing expert technical support and guidance.Key Responsibilities:Resolve complex technical issues for our customers, leveraging...
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