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Technical Support Specialist

1 month ago

Orlando, Florida, United States Collabera Full time
Job Summary:

Collabera is seeking a skilled Technical Support Specialist to join our team. As a Customer Advocate, you will provide exceptional support to users and administrators of our platform, resolving technical cases and collaborating with others to achieve personal and group goals.

Key Responsibilities:

Act as a Customer Advocate, providing support to users and administrators of the platform
Resolve technical cases, analyzing data to isolate potential causes of issues
Collaborate with others to accomplish personal and group goals

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field
Demonstrated ability to troubleshoot difficult technical issues
Solid object-oriented programming skills in JavaScript
Experience working with dynamic HTML components, relational databases, and Linux/UNIX systems

Preferred Qualifications:

Angular experience
SSO and authentication experience
Web Services experience (SOAP/REST)
Networking fundamentals (TCP/IP, Ping, Telnet)
Understanding of Email Troubleshooting (e.g., O365, Exchange)

What We Offer:

Collabera offers a dynamic and collaborative work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.