Technical Support Specialist
3 days ago
Job Title: Technical Support Specialist
Job Summary:
Softworld, a Kelly Company is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting to customers via phone, email, and chat.
- Assist customers with product questions and resolve technical issues in a timely and professional manner.
- Document customer interactions and issues in our CRM system.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with new technologies and products to provide expert-level support.
- Meet or exceed customer satisfaction targets.
Requirements:
- 2+ years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of technical concepts and troubleshooting techniques.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
**Please note that 3rd party and subcontract staffing agencies are not eligible for partnership on this position.**
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