Technical Support Specialist II
3 days ago
Job Type: Full-time
Description:
We are seeking a highly skilled Technical Support Specialist II to join our team at CrossLink Professional Tax Solutions. As a Technical Support Specialist II, you will be the primary point of contact for customers seeking technical support and service for our CrossLink products.
Key Responsibilities:
- Provide technical support and service to customers via phone, chat, and email.
- Assist customers with product questions and resolve issues in a timely and professional manner.
- Create and manage Jira issues to ensure seamless escalation to other personnel.
- Monitor Jira issues and escalate as necessary to ensure problems are handled efficiently.
- Analyze customer cases to identify trends and areas for improvement in service quality and effectiveness.
- Use professional judgment to resolve problems and provide excellent customer service.
- Serve as a point of contact for large customers and assist seasonal technical support agents.
- Drive quality assurance initiatives from a technical support team perspective.
- Assess existing systems and recommend improvements.
- Work effectively in a team environment and perform additional related duties as assigned by management.
Requirements:
- Associates degree in Computer Science or 3 years of experience.
- 2 years of software technical support experience in a call center environment.
- 2 years of customer service experience.
- Bi-lingual (English/Spanish) preferred.
- Basic knowledge of tax concepts.
Salary: $18.94 - $24.00
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Technical Support Specialist II
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Orlando, Florida, United States CrossLink Professional Tax Solutions Full timeJob Title: Technical Support Specialist IIAt CrossLink Professional Tax Solutions, we are seeking a highly skilled Technical Support Specialist II to join our team. As a key member of our technical support department, you will be responsible for providing exceptional technical support and service to our customers.Key Responsibilities:Provide technical...
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Technical Support Specialist II
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