Guest Services Representative
1 week ago
Home2 Suites/Tru Dual Brand is committed to delivering outstanding hospitality and fostering a friendly environment for our visitors. We seek enthusiastic individuals who are dedicated to the hospitality sector and are keen to develop their careers with us. As a vital part of our team, you will play a significant role in our success and have the chance to advance professionally. We provide a comprehensive benefits package that includes health insurance, dental coverage, and a 401K plan, along with opportunities for performance bonuses and career growth.
Key Responsibilities:- Oversee guest check-in and check-out processes
- Ensure adherence to cash handling and credit card protocols
- Maintain precise records of room availability
- Respond to guest inquiries and resolve complaints
- Update the status of housekeeping rooms
- Balance daily operational activities
- Provide guests with information regarding hotel facilities and special offers
- High School diploma or equivalent
- A minimum of one year of experience in the hospitality field
- Strong customer service abilities
- Detail-oriented approach
- Understanding of hotel operations and amenities
- Familiarity with local attractions
At Home2 Suites/Tru Dual Brand, we are dedicated to fostering an inclusive workplace and ensuring equal employment opportunities. Join us in providing exceptional service to our guests while advancing your career in the hospitality industry.
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