Field Support Technician I
2 weeks ago
Overview:
The Field Service Technician plays a crucial role in providing daily operational assistance to the end-user community. This position involves the installation, configuration, upgrading, and maintenance of workstation and peripheral devices. The technician is responsible for troubleshooting issues reported by the Customer Support Center and implementing new functionalities. Adhering to organizational policies, procedures, and standards is essential in this role. The Field Service Technician is dedicated to delivering high-quality, cost-effective solutions to users at all levels, ensuring support for both technology and processes. Additionally, this role aligns with the business objectives of the department and the organization as a whole.
Key Responsibilities:
- Problem Resolution: Efficiently assess, diagnose, and resolve basic configuration and hardware issues. Swiftly address problems assigned by the Customer Support Center and implement standard maintenance procedures to enhance workstation performance.
- Software Management: Under supervision, install, configure, and maintain operating system software on client workstations. Provide assistance with basic application software features, including initiation, navigation, and termination. Familiarize with a subset of configurations within the organization.
- Hardware Management: With guidance, install, configure, and maintain hardware components for client workstations, including processors, memory, hard drives, and peripherals. Possess the necessary skills to support various configurations.
- Network Administration: With supervision, manage services, and restart operating system software on servers.
- Telecommunications Support: Assist in maintaining telecommunication systems, ensuring connectivity to the desktop.
- Documentation: Produce and maintain technical documentation related to assigned systems.
- Inventory Tracking: Monitor and document hardware and software inventory.
- Vendor Coordination: Communicate with vendors regarding service issues as directed by the supervisor.
- Team Collaboration: Exhibit strong teamwork and communication skills while working on assigned projects.
- Customer Service: Deliver effective customer service by being courteous and attentive to user needs, ensuring prompt resolution of issues.
- Additional Duties: Perform other responsibilities and special projects as assigned by management.
Qualifications:
- High School Diploma or equivalent.
- 0 - 1 year of relevant experience.
Work Type:
Full Time
EEO Compliance: We are committed to making our site accessible to all users.
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