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Field Support Engineer

2 months ago

Longview, Texas, United States Capacity Trucks, Inc. Full time

Company Overview:

Capacity Trucks, Inc. has been a leading manufacturer of yard trucks for over 45 years, serving ports and railway hubs globally. Our vehicles are engineered to excel in both heavy and light hauling applications, ensuring top performance and reliability.

As part of the REV Group, a prominent name in specialty vehicle manufacturing, we are committed to producing innovative solutions for various markets, including fire and emergency services, as well as recreational vehicles. Our workforce of over 6,500 dedicated employees is focused on delivering dependable vehicles that meet the diverse needs of our customers.

Position Summary:

We are currently seeking a Field Support Engineer to enhance our product development efforts. This role involves overseeing the commissioning and startup of electric vehicles (EVs) at both our manufacturing facility and customer locations, ensuring that our products meet performance standards and customer expectations.

Key Responsibilities:

  • Lead a small team of technical assemblers in various tasks.
  • Ensure that new and updated products comply with engineering specifications and are ready for manufacturing. Identify root causes of issues and propose effective solutions.
  • Review and execute test plans, determine necessary instrumentation, conduct tests, and analyze results. Utilize engineering systems for model and material specifications.
  • Prepare detailed technical reports summarizing findings and lessons learned.
  • Conduct field commissioning to support truck production and validate software updates prior to deployment.
  • Assist engineering teams in executing field campaigns and developing technical documentation, including bulletins and service manuals.
  • Utilize troubleshooting techniques and tools to address technical challenges, maintaining documentation of issues and resolutions.
  • Diagnose system-level problems using vendor-specific diagnostic tools and guides.
  • Enhance testing procedures and operations for improved reliability, efficiency, and cost-effectiveness.
  • Facilitate the integration of new methodologies and processes to drive efficiency, reduce costs, and enhance product quality.
  • Contribute to the development of training programs and deliver training sessions at the factory or customer sites.

Qualifications:

  • Bachelor's Degree in Engineering, Engineering Technology, or a related field is required. A degree in Electrical Engineering is advantageous.
  • A minimum of 3 years of experience in field technical services support and management.
  • Prior experience in diagnostic testing engineering roles is preferred.
  • Familiarity with electrification products and driveline components is a plus.
  • Experience with CANalyzer tools and their functionalities is beneficial.
  • Strong attention to detail and commitment to accuracy in task execution.

Capacity Trucks, Inc. is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.