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Field Support Engineer

2 months ago

Longview, Texas, United States Capacity Trucks, Inc. Full time

Company Overview:

Capacity Trucks, Inc. has been a leading manufacturer of yard trucks for over 45 years, serving ports and railway hubs globally. Our trucks are engineered to deliver exceptional performance, whether for heavy or light hauling.

As part of the REV Group (NYSE: REVG), we specialize in producing a diverse range of specialty vehicles, including ambulances, fire trucks, and recreational vehicles. With a workforce of over 6,500 dedicated employees, we are committed to creating innovative and dependable vehicles that our customers can trust in various situations.

Position Summary:

We are currently seeking a Field Support Engineer to enhance our product development efforts. In this role, you will be responsible for the commissioning, startup, and training of electric vehicles at both factory and customer locations, ensuring that our products meet performance standards and customer expectations.

Key Responsibilities:

  • Oversee a small team of technical assemblers.
  • Ensure new and updated products comply with engineering specifications and are ready for manufacturing. Identify root causes of issues and propose alternative solutions.
  • Review and execute test plans, determine necessary instrumentation, conduct tests, and analyze results. Utilize engineering systems for model and material specifications.
  • Prepare technical summary reports to communicate findings and insights.
  • Conduct field commissioning to support truck builds and validate software updates prior to deployment.
  • Assist engineering in leading field initiatives and creating technical documentation, including bulletins and service manuals.
  • Utilize troubleshooting techniques and tools to resolve technical challenges. Maintain a detailed log of issues and potential solutions.
  • Diagnose system-level problems using vendor-specific diagnostic tools and guidelines.
  • Enhance testing procedures and operations for improved reliability, efficiency, and cost-effectiveness.
  • Facilitate the implementation of new techniques and processes to drive efficiency, reduce costs, and improve product quality.
  • Support the development of training programs and deliver training sessions at the factory or customer sites.

Qualifications:

  • Bachelor's Degree in Engineering, Engineering Technology, or a related field is required. A degree in Electrical Engineering is advantageous.
  • A minimum of 3 years of experience in field technical services support and management.
  • Previous experience in diagnostic test engineering roles is preferred.
  • Familiarity with electrification products and driveline components is a plus.
  • Experience with CANalyzer tools and their functionalities is beneficial.
  • Strong attention to detail and a commitment to executing tasks with precision.

Capacity Trucks, Inc. is an equal opportunity employer. We conduct all employment practices without discrimination based on race, sex, color, religion, national origin, age, disability, protected veteran status, pregnancy, genetic information, sexual orientation, or any other legally protected status.