Client Relations Specialist

2 weeks ago


Hudson, Ohio, United States Arhaus Full time

Arhaus Furniture is seeking motivated and reliable individuals to become part of our Delivery Scheduling team. As a Scheduling Specialist, your primary responsibility will be to reach out to clients directly to arrange deliveries for their orders. The ideal candidate will exhibit a high level of professionalism and represent our brand positively to our clients. Your role will focus on optimizing scheduled deliveries while ensuring a warm and friendly customer experience.

Work Schedule

  • Weekdays: From 12:30 PM to 9:00 PM / Saturdays: From 9:00 AM to 5:30 PM
    (One weekday off / Sundays off)
    Training: Monday to Friday, from 9:00 AM to 5:30 PM, for three weeks.
Key Responsibilities
  • Provide post-sales assistance by verifying fully committed orders for accuracy and completeness.
  • Make outbound calls and receive inbound calls from clients whose orders are ready for delivery.
  • Collect outstanding balances.
  • Collaborate with delivery, inventory, and client services to fulfill orders as necessary.
  • Accurately document communications with clients and company partners.
  • Assist with reporting and special project assignments as needed.
  • Perform other duties as assigned by management to ensure the smooth operation of the position.
Qualifications
  • Availability for evenings and weekends is required.
  • A high school diploma or equivalent is necessary.
  • Strong interpersonal skills and good telephone etiquette are essential.
  • Ability to work under general supervision, applying a variety of defined procedures to resolve different issues or situations.
  • Experience in retail sales is a plus.
  • Proficiency in Microsoft Word, Excel, and Outlook is required.
  • Commitment to the business and willingness to work overtime as needed.
  • Previous experience in customer service or call center environments is advantageous.
What Arhaus Offers
  • Competitive compensation, bonus opportunities, and employee discounts.
  • Medical, dental, vision, and life insurance benefits.
  • Flexible spending plan.
  • 401K retirement program and 529 college savings plan.
  • Paid vacation and holidays (for full-time employees).
  • Exceptional opportunities for advancement.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment, ensuring that all employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected status. We encourage applicants of all ages.

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