Client Relations Specialist
2 weeks ago
Arhaus Furniture is seeking motivated and reliable individuals to become part of our Delivery Scheduling team. As a Scheduling Specialist, your primary responsibility will be to reach out to clients directly to arrange deliveries for their orders. The ideal candidate will exhibit a high level of professionalism and represent our brand positively to our clients. Your role will focus on optimizing scheduled deliveries while ensuring a warm and friendly customer experience.
Work Schedule
- Weekdays: From 12:30 PM to 9:00 PM / Saturdays: From 9:00 AM to 5:30 PM
(One weekday off / Sundays off)
Training: Monday to Friday, from 9:00 AM to 5:30 PM, for three weeks.
- Provide post-sales assistance by verifying fully committed orders for accuracy and completeness.
- Make outbound calls and receive inbound calls from clients whose orders are ready for delivery.
- Collect outstanding balances.
- Collaborate with delivery, inventory, and client services to fulfill orders as necessary.
- Accurately document communications with clients and company partners.
- Assist with reporting and special project assignments as needed.
- Perform other duties as assigned by management to ensure the smooth operation of the position.
- Availability for evenings and weekends is required.
- A high school diploma or equivalent is necessary.
- Strong interpersonal skills and good telephone etiquette are essential.
- Ability to work under general supervision, applying a variety of defined procedures to resolve different issues or situations.
- Experience in retail sales is a plus.
- Proficiency in Microsoft Word, Excel, and Outlook is required.
- Commitment to the business and willingness to work overtime as needed.
- Previous experience in customer service or call center environments is advantageous.
- Competitive compensation, bonus opportunities, and employee discounts.
- Medical, dental, vision, and life insurance benefits.
- Flexible spending plan.
- 401K retirement program and 529 college savings plan.
- Paid vacation and holidays (for full-time employees).
- Exceptional opportunities for advancement.
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