Client Relations Specialist

2 weeks ago


Franklin, Tennessee, United States Resource Label Group LLC Full time

Position Overview:

Resource Label Group, LLC stands as a premier provider of comprehensive label and packaging solutions. Our extensive product range encompasses pressure-sensitive labels, shrink sleeves, RFID/NFC technology, eco-friendly product options, scent activation technology, pharmaceutical packaging, and fulfillment services. We cater to a variety of sectors including food, beverage, chemicals, household products, personal care, nutraceuticals, pharmaceuticals, medical devices, and technology. With multiple locations across North America, we deliver national leadership and the scale necessary to provide the capabilities, technologies, systems, and innovative solutions our clients demand.

As we expand, we are in search of skilled professionals to enhance our workforce. Every member of our organization plays a vital role in our achievements. We promote a collaborative, employee-focused culture that leverages technology to deliver valuable and creative solutions. Our core values guide our interactions with each other and shape our relationships with clients.

Role of the Customer Service Representative:
This position is integral to supporting the sales process by managing customer orders through order entry and basic account management. The ideal candidate will possess exceptional technological and communication skills, along with a strong commitment to customer service. Experience in a manufacturing or related field is advantageous.

Key Responsibilities:

  • Engage directly with both internal and external clients to gather customer details and product specifications.
  • Receive and review purchase orders from clients via various communication channels, ensuring accuracy before confirmation.
  • Input new purchase orders into the system tailored to specific jobs and customer needs, including any delivery or shipping instructions.
  • Coordinate the routing of supplies, job jackets, and materials necessary for production.
  • Handle inquiries and complaints promptly, demonstrating excellent service and follow-through.
  • Prioritize tasks effectively, selecting the best options to meet business needs.
  • Process shipping tickets and initiate billing, ensuring accuracy against packing lists and customer transaction reports.
  • Consistently strive to exceed customer expectations.

Desired Attributes:

  • Problem Solving: Quickly identifies and escalates issues; communicates information effectively; collaborates well in group problem-solving scenarios.
  • Initiative: Recognizes personal strengths and areas for improvement; actively seeks training and development opportunities.
  • Customer Focus: Anticipates potential customer issues and addresses them promptly; meets service commitments.
  • Conflict Management: Aims to resolve conflicts constructively; maintains confidentiality and listens actively.
  • Communication: Articulates thoughts clearly in various situations; engages in active listening and provides clarifications.
  • Teamwork and Collaboration: Balances individual and team responsibilities; fosters a positive team environment and supports collective goals.

Qualifications:

  • One to two years of relevant experience or equivalent education and training.
  • Preferred experience in a manufacturing or similar setting, particularly in the printing or packaging industry.
  • Ability to interpret business documents and communicate effectively with various stakeholders.
  • Competence in basic mathematical calculations and the use of measurement tools.
  • Physical requirements include regular sitting and occasional standing or walking.


  • Franklin, Tennessee, United States SSC - Nashville Full time

    Position Overview(Full Time, Hybrid) The Client Relations Specialist is tasked with executing essential clerical and administrative functions to ensure the smooth and effective operation of the department. Responsibilities include managing team communications, processing daily correspondence, and addressing all incoming requests and legal documents for...


  • Franklin, Tennessee, United States SSC - Nashville Full time

    Job Overview: This role necessitates the candidate to hold a Notary commission.Key Responsibilities:Authenticate and return sanctioned documents to relevant departments and associated entitiesOrganize daily communications for collections and client support teamsUpdate and manage addresses for patient recordsCreate address labels for healthcare...


  • Franklin, Tennessee, United States FASTSIGNS #51701 Full time

    Position OverviewAre you known for your interpersonal skills? Do you take pleasure in assisting individuals in resolving their issues through guidance and support? If you seek a role that promotes continuous learning, skill enhancement, and a clear career trajectory, we have an opportunity for you in the dynamic Sign Industry.As a Customer Engagement...


  • Franklin, Tennessee, United States FASTSIGNS #51701 Full time

    Position OverviewAre you known for your exceptional interpersonal skills? Do you thrive on assisting individuals in resolving their challenges through thoughtful guidance? If you are seeking a role that promotes continuous learning, skill enhancement, and a clear career trajectory, we invite you to consider a position in the dynamic Sign Industry.As a...


  • Franklin, Tennessee, United States FASTSIGNS #51701 Full time

    Position OverviewAre you known for your exceptional interpersonal skills? Do you thrive on assisting individuals in resolving their challenges through insightful guidance? If you seek a role that fosters continuous learning, skill enhancement, and a clear career trajectory, we have an opportunity for you in the dynamic Sign Industry.As a Customer Engagement...


  • Franklin, Tennessee, United States Capital Credit Llc Full time

    Job OverviewWe are looking for a Client Support Specialist to enhance our customer service operations. In this role, you will assist clients by delivering detailed product and service information while addressing technical challenges they may encounter.Key Responsibilities:Manage customer inquiries and resolve complaints effectively.Provide comprehensive...


  • Franklin, Tennessee, United States GuildQuality Full time

    Position Overview:The role of the Customer Care Coordinator is essential in ensuring a seamless experience for homeowners. This full-time position focuses on addressing inquiries, requests, and concerns with professionalism and efficiency.Key Responsibilities:Respond promptly to all incoming homeowner communications.Manage and process customer care requests...


  • Franklin, Tennessee, United States Lee Company (TN) Full time

    Position Overview:The Client Support Specialist will deliver exceptional service to both external and internal clients of Lee Company. A comprehensive understanding of the company’s values and objectives is crucial for success in this role.Key Responsibilities:Ensure all clients receive the high standard of service expected from Lee Company.Act as a...


  • Franklin, Tennessee, United States CorVel Healthcare Corporation Full time

    Job Description**Job Summary:**We are seeking a highly skilled and detail-oriented Provider Relations Specialist I to join our team at CorVel Healthcare Corporation. As a key member of our team, you will be responsible for building and maintaining strong relationships with healthcare providers, ensuring seamless communication and resolving any issues that...


  • Franklin, Tennessee, United States The Woodhouse Day Spa - Charleston Full time

    Career Opportunity:We are seeking a passionate and detail-oriented Guest Relations Specialist for our luxury spa. The ideal candidate will excel in delivering outstanding service to our spa clientele.Benefits of Joining Our Team:Exclusive employee discountsFlexible scheduling optionsGenerous paid time offOpportunities for training and professional...


  • Franklin, Tennessee, United States TAYLOR & ASSOCIATES INSURANCE LLC Full time

    Job OverviewBenefits/PerksCompetitive CompensationOpportunities for Professional GrowthJob Security in an Expanding SectorPosition SummaryWe are in search of a skilled and personable Client Service Specialist to enhance our operations at TAYLOR & ASSOCIATES INSURANCE LLC. In this capacity, you will be tasked with ensuring that every client enjoys a favorable...


  • Franklin, Tennessee, United States Resource Label Group LLC Full time

    Position Overview:Resource Label Group, LLC stands as a premier provider of comprehensive label and packaging solutions. Our extensive product range encompasses pressure-sensitive labels, shrink sleeves, RFID/NFC technology, eco-friendly product options, scent activation technology, and pharmaceutical packaging along with fulfillment services. We cater to a...


  • Franklin, Tennessee, United States MasterBrand Cabinets Full time

    Company Overview For nearly 70 years, MasterBrand has been a leader in crafting environments where individuals gather, enhancing lives and creating lasting memories for our clients. Our stylish offerings, extensive dealer and retail network, along with our committed team members, have established us as the premier residential cabinet provider in North...


  • Franklin, Tennessee, United States LeadsPedia, Inc. Full time

    LeadsPedia, Inc. is seeking an on-site Customer Success Specialist to enhance our dynamic team. In this role, you will be dedicated to optimizing the customer journey and providing exceptional support to our clientele.Key Responsibilities:Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email, and...


  • Franklin, Tennessee, United States LeadsPedia Full time

    LeadsPedia is seeking an on-site Customer Success Associate to enhance our dynamic team. In this role, you will be dedicated to optimizing the customer journey and providing consistent support and service to our clientele. Key Responsibilities: Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email,...


  • Franklin, Tennessee, United States LeadsPedia Full time

    LeadsPedia is seeking a dedicated Customer Success Associate to enhance our customer engagement and satisfaction. In this role, you will play a pivotal part in ensuring that our clients receive exceptional service and support. Key Responsibilities: Outstanding Customer Support: Provide exemplary service through various communication channels including...


  • Franklin, Tennessee, United States Hendrick Automotive Group Full time

    Company Overview: Hendrick Automotive Group is committed to delivering exceptional customer experiences and maintaining a strong reputation in the automotive industry.Position Summary: The primary focus of this role is to engage in lead generation activities that support the sales and service objectives of the organization.Key Responsibilities:Handle all...


  • Franklin, Tennessee, United States Voda Cleaning & Restoration of Nashville-Franklin Full time

    Job OverviewPosition Summary:As a Flood Restoration Specialist, you will play a crucial role in ensuring customer satisfaction by delivering high-quality restoration services promptly and effectively.Benefits:Performance-based bonusesAttractive salary packageCareer growth opportunitiesPerks of Being a Flood Restoration SpecialistDynamic work...


  • Franklin, Tennessee, United States State of Tennessee Full time

    Position OverviewThe State of Tennessee is seeking a dedicated individual to fill the role of an Eligibility Support Specialist within the Department of Human Services. This position involves assisting in the management of client cases and ensuring compliance with established guidelines for eligibility determinations.Key ResponsibilitiesClient Interaction:...


  • Franklin, Tennessee, United States CorVel Full time

    As a key member of our team, you will be responsible for managing inquiries from clients and providers through various communication channels, ensuring compliance with contractual obligations and state regulations as well as client directives.PRIMARY DUTIES AND RESPONSIBILITIES:Handle incoming calls and return missed calls.Respond to emails from clients,...