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Provider Relations Coordinator I

2 months ago

Franklin, Tennessee, United States CorVel Full time


As a key member of our team, you will be responsible for managing inquiries from clients and providers through various communication channels, ensuring compliance with contractual obligations and state regulations as well as client directives.


PRIMARY DUTIES AND RESPONSIBILITIES:
Handle incoming calls and return missed calls.
Respond to emails from clients, providers, and internal departments.
Examine the provider's historical data in proprietary systems.
Collaborate with Supervisors or other departments to clarify responses to inquiries.
Engage with providers to discuss findings at the appropriate level.
Maintain necessary reports and spreadsheets.
Demonstrate punctuality and consistent attendance.
Manage mail processing and scanning of medical documentation.
Assist in the creation and upkeep of provider panels and spreadsheets.
Perform additional tasks as assigned.

KNOWLEDGE & SKILLS REQUIRED:
Understanding of Workers Compensation fee schedules and regulations.
Strong verbal and written communication abilities.
Excellent organizational skills with the capacity to handle multiple tasks.
Attention to detail is essential.
Proficiency in Microsoft Office applications.
Familiarity with medical terminology and coding.

EDUCATION AND EXPERIENCE:
High school diploma or equivalent required.
Experience in customer service within Managed Care and Benefit Administration is advantageous.

COMPENSATION:
CorVel employs a market-driven approach to compensation, and salary ranges may differ based on your location.

Compensation rates are determined by factors such as:

federal, state, and local minimum wage requirements, geographic location differentials, job-related skills, experience, qualifications, internal equity, and market conditions.

Salary ranges may be adjusted at any time.

For roles with levels (I, II, III, Senior, Lead, etc.), new hires may be assigned to a different level based on an assessment during the interview process, considering experience, qualifications, and overall fit for the position.

The level may influence the salary range, and these adjustments will be clarified during the offer process.

Pay Rate:
$22.36 per hour.

A comprehensive list of our benefits can be found on our CorVel website.


ABOUT CORVEL:


CorVel is a nationally recognized provider of innovative risk management solutions across the workers' compensation, auto, health, and disability management sectors.

Established in 1987 and publicly traded since 1991, CorVel is committed to investing in human capital and technology to deliver cutting-edge solutions to our clients. We foster a stable and growth-oriented environment with a strong, supportive culture and numerous career advancement opportunities.

With over 4,000 employees nationwide, we uphold our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

Our full-time regular employees enjoy a comprehensive benefits package, including Medical (HDHP) with Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations as applicable.
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