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Eligibility Support Specialist

2 months ago

Franklin, Tennessee, United States State of Tennessee Full time

Position Overview

The State of Tennessee is seeking a dedicated individual to fill the role of an Eligibility Support Specialist within the Department of Human Services. This position involves assisting in the management of client cases and ensuring compliance with established guidelines for eligibility determinations.

Key Responsibilities

  1. Client Interaction: Engage with clients to clarify policies and procedures, ensuring they understand their eligibility for benefits.
  2. Knowledge Maintenance: Stay informed about updates in policies and procedures to guarantee accurate benefit distribution.
  3. Public Engagement: Provide clear explanations of rules and benefits to clients, promoting a positive image of the department.
  4. Information Verification: Confirm the accuracy of client-provided information during interviews to facilitate appropriate benefit allocation.
  5. Data Management: Enter and maintain client information in eligibility systems for future reference and compliance.
  6. Interpersonal Relations: Build and sustain productive relationships with colleagues and clients to enhance service delivery.

Qualifications

Applicants should possess a high school diploma or equivalent, along with two years of relevant clerical or customer service experience. Alternatively, candidates with one year of experience as an Eligibility Clerk with the State of Tennessee will also be considered.

Essential Skills

  1. Effective communication and active listening.
  2. Strong organizational and time management abilities.
  3. Basic proficiency in computer applications and data entry.
  4. Compassionate customer service orientation.

This role is crucial in ensuring that clients receive the benefits they are entitled to while maintaining the integrity of the eligibility process.