Client Success Specialist

2 weeks ago


Franklin, Tennessee, United States LeadsPedia Full time

LeadsPedia is seeking an on-site Customer Success Associate to enhance our dynamic team. In this role, you will be dedicated to optimizing the customer journey and providing consistent support and service to our clientele.

Key Responsibilities:

  • Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email, and support tickets.
  • Customer Satisfaction: Ensure every client feels valued and appreciated, leaving each interaction with a positive experience.
  • Collaborative Coordination: Work closely with Customer Management and Product Development teams to relay valuable insights regarding customer needs and feedback.
  • Technical Expertise: Become proficient in the LeadsPedia system, assisting clients with their support inquiries and integration requests. Comprehensive training will be provided to ensure your success.
  • Documentation Skills: Maintain and create documentation for our Platform/Portal, empowering clients to be informed and self-sufficient.
  • Professional Growth: Engage in cross-functional projects that offer opportunities for advancement, including customer insights, operations, learning & development, and quality assurance.
  • Career Advancement: This position serves as a foundation for growth; we will support your development and exploration of new roles within LeadsPedia.

Qualifications:

  • A minimum of 1 year of experience in a Customer Service role, ideally within an Enterprise SaaS environment.
  • A college degree is required.
  • Exceptional communication skills with the ability to simplify technical language for better understanding.
  • Demonstrated persistence in following up on tasks and projects.
  • A strong technical aptitude and eagerness to learn are essential.
  • Some travel may be necessary for this position.

We value diversity and believe that a variety of backgrounds and interests can thrive in this role. Our team is collaborative, and we are eager to welcome more unique perspectives.

About LeadsPedia:

LeadsPedia offers a comprehensive Lead Distribution and Call Tracking and Routing Software, providing advanced validation, verification, routing, and monitoring capabilities. Our platform allows you to access essential information in one place, enabling faster and more informed decision-making.

Benefits:

  • Competitive compensation based on experience.
  • Comprehensive healthcare, dental, and vision coverage.
  • Catered lunches.
  • Flexible paid time off.
  • Regular team outings.
  • A new office space is on the horizon.

This position is based in Franklin, TN.



  • Franklin, Tennessee, United States LeadsPedia, Inc. Full time

    LeadsPedia, Inc. is seeking an on-site Customer Success Specialist to enhance our dynamic team. In this role, you will be dedicated to optimizing the customer journey and providing exceptional support to our clientele.Key Responsibilities:Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email, and...


  • Franklin, Tennessee, United States LeadsPedia Full time

    LeadsPedia is seeking a dedicated Customer Success Associate to enhance our customer engagement and satisfaction. In this role, you will play a pivotal part in ensuring that our clients receive exceptional service and support. Key Responsibilities: Outstanding Customer Support: Provide exemplary service through various communication channels including...


  • Franklin, Tennessee, United States LeadsPedia Full time

    LeadsPedia is seeking an on-site Customer Success Associate to enhance our expanding team. In this role, you will be dedicated to every facet of the customer journey, providing daily assistance and service to our clientele. Key Responsibilities: Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email,...


  • Franklin, Tennessee, United States Lee Company (TN) Full time

    Position Overview:The Client Support Specialist will deliver exceptional service to both external and internal clients of Lee Company. A comprehensive understanding of the company’s values and objectives is crucial for success in this role.Key Responsibilities:Ensure all clients receive the high standard of service expected from Lee Company.Act as a...


  • Franklin, Tennessee, United States Capital Credit Llc Full time

    Job OverviewWe are looking for a Client Support Specialist to enhance our customer service operations. In this role, you will assist clients by delivering detailed product and service information while addressing technical challenges they may encounter.Key Responsibilities:Manage customer inquiries and resolve complaints effectively.Provide comprehensive...


  • Franklin, Tennessee, United States SSC - Nashville Full time

    Position Overview(Full Time, Hybrid) The Client Relations Specialist is tasked with executing essential clerical and administrative functions to ensure the smooth and effective operation of the department. Responsibilities include managing team communications, processing daily correspondence, and addressing all incoming requests and legal documents for...


  • Franklin, Tennessee, United States FASTSIGNS #51701 Full time

    Position OverviewAre you known for your interpersonal skills? Do you take pleasure in assisting individuals in resolving their issues through guidance and support? If you seek a role that promotes continuous learning, skill enhancement, and a clear career trajectory, we have an opportunity for you in the dynamic Sign Industry.As a Customer Engagement...


  • Franklin, Tennessee, United States FASTSIGNS #51701 Full time

    Position OverviewAre you known for your exceptional interpersonal skills? Do you thrive on assisting individuals in resolving their challenges through insightful guidance? If you seek a role that fosters continuous learning, skill enhancement, and a clear career trajectory, we have an opportunity for you in the dynamic Sign Industry.As a Customer Engagement...


  • Franklin, Tennessee, United States FASTSIGNS #51701 Full time

    Position OverviewAre you known for your exceptional interpersonal skills? Do you thrive on assisting individuals in resolving their challenges through thoughtful guidance? If you are seeking a role that promotes continuous learning, skill enhancement, and a clear career trajectory, we invite you to consider a position in the dynamic Sign Industry.As a...


  • Franklin, Tennessee, United States Resource Label Group LLC Full time

    Position Overview:Resource Label Group, LLC stands as a premier provider of comprehensive label and packaging solutions. Our extensive product range encompasses pressure-sensitive labels, shrink sleeves, RFID/NFC technology, eco-friendly product options, scent activation technology, and pharmaceutical packaging along with fulfillment services. We cater to a...


  • Franklin, Tennessee, United States TAYLOR & ASSOCIATES INSURANCE LLC Full time

    Job OverviewBenefits/PerksCompetitive CompensationOpportunities for Professional GrowthJob Security in an Expanding SectorPosition SummaryWe are in search of a skilled and personable Client Service Specialist to enhance our operations at TAYLOR & ASSOCIATES INSURANCE LLC. In this capacity, you will be tasked with ensuring that every client enjoys a favorable...


  • Franklin, Tennessee, United States Hendrick Automotive Group Full time

    Company Overview: Hendrick Automotive Group is committed to delivering exceptional customer experiences and maintaining a strong reputation in the automotive industry.Position Summary: The primary focus of this role is to engage in lead generation activities that support the sales and service objectives of the organization.Key Responsibilities:Handle all...


  • Franklin, Tennessee, United States Resource Label Group LLC Full time

    Position Overview:Resource Label Group, LLC stands as a premier provider of comprehensive label and packaging solutions. Our extensive product range encompasses pressure-sensitive labels, shrink sleeves, RFID/NFC technology, eco-friendly product options, scent activation technology, pharmaceutical packaging, and fulfillment services. We cater to a variety of...


  • Franklin, Tennessee, United States SSC - Nashville Full time

    Job Overview: This role necessitates the candidate to hold a Notary commission.Key Responsibilities:Authenticate and return sanctioned documents to relevant departments and associated entitiesOrganize daily communications for collections and client support teamsUpdate and manage addresses for patient recordsCreate address labels for healthcare...


  • Franklin, Tennessee, United States MasterBrand Cabinets Full time

    Company Overview For nearly 70 years, MasterBrand has been a leader in crafting environments where individuals gather, enhancing lives and creating lasting memories for our clients. Our stylish offerings, extensive dealer and retail network, along with our committed team members, have established us as the premier residential cabinet provider in North...


  • Franklin, Tennessee, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled AV Installation Specialist to join our team. As an AV Installation Specialist, you will be responsible for installing and configuring audio visual systems for our clients.Key Responsibilities:Install and configure audio visual systems, including speakers, microphones, and projectorsPerform site surveys to...


  • Franklin, Tennessee, United States Acosta Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Retail Merchandising Specialist to join our team at Acosta Group. As a Retail Merchandising Specialist, you will be responsible for ensuring our client brands stand out at Walmart stores by driving product availability.Key ResponsibilitiesLocate merchandise in the backroom of Walmart stores...


  • Franklin, Tennessee, United States Thnks Full time

    Job Title: Client Support Associate Reports To: Director, Customer Experience Department: Customer Experience Direct Reports: N/A Job Summary: The Client Support Associate plays a critical role in delivering exceptional customer experiences for Thnks. This position requires a strong ability to build relationships, communicate effectively, and resolve...


  • Franklin, Tennessee, United States IDR, Inc. Full time

    IDR, Inc. is in search of a Mechanical Licensing Specialist to become a part of a leading entertainment organization. This role offers a chance to engage with a dynamic team within a thriving corporate environment.Position Overview/Responsibilities for the Mechanical Licensing Specialist:Facilitate publishing and mechanical splits through external channels...


  • Franklin, Tennessee, United States NVR Full time

    Sales Support SpecialistJob Category: Sales / MarketingMarket Location: TN - Nashville areaLocation: TN - FranklinNVR has been a leader in the homebuilding sector since 1948, dedicated to assisting families in creating their dream homes. As one of the top five homebuilders in the United States, we pride ourselves on our commitment to quality and customer...