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Client Relations Coordinator

2 months ago

Franklin, Tennessee, United States GuildQuality Full time

Position Overview:

The role of the Customer Care Coordinator is essential in ensuring a seamless experience for homeowners. This full-time position focuses on addressing inquiries, requests, and concerns with professionalism and efficiency.

Key Responsibilities:

  1. Respond promptly to all incoming homeowner communications.
  2. Manage and process customer care requests effectively.
  3. Create and oversee work orders to ensure timely resolution.
  4. Maintain open lines of communication with field personnel and homeowners.
  5. Keep homeowner files organized and up-to-date.
  6. Document and follow up on field representatives' activities daily.
  7. Prepare and distribute homeowner manuals and walkthrough materials.
  8. Foster strong relationships with builders, customer care representatives, and subcontractors.
  9. Draft and send correspondence to homeowners in a timely manner.
  10. Participate in regular update meetings to discuss ongoing issues.
  11. Provide 24/7 responsiveness to homeowner inquiries.
  12. Assist in resolving complex issues by collaborating with team members and other departments.
  13. Support fellow coordinators as needed.
  14. Troubleshoot system-related challenges and generate reports to assist the department.
  15. Perform additional tasks as assigned by the Customer Care Executive.

Qualifications:

Applicants should possess a high school diploma or equivalent, along with a minimum of two years of experience in customer service.

Application URL: