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Client Success Specialist

2 months ago

Franklin, Tennessee, United States LeadsPedia, Inc. Full time

LeadsPedia, Inc. is seeking an on-site Customer Success Specialist to enhance our dynamic team. In this role, you will be dedicated to optimizing the customer journey and providing exceptional support to our clientele.

Key Responsibilities:

  • Outstanding Support: Provide exceptional customer service through direct interactions via LiveChat, phone, email, and support tickets.
  • Customer Engagement: Ensure that every customer feels valued and appreciated, leaving each interaction with a positive experience.
  • Collaborative Coordination: Work closely with Customer Management and Product Development teams to share insights regarding customer needs and feedback.
  • System Expertise: Become proficient in the LeadsPedia system, assisting customers with their support inquiries and integration requests. Comprehensive training will be provided to ensure your success.
  • Documentation Development: Create and update documentation for our Platform/Portal, enabling customers to be informed and self-sufficient.
  • Professional Growth: Engage in cross-functional projects that offer opportunities for development in areas such as customer insights, operations, learning & development, and quality assurance.
  • Career Advancement: This position serves as a foundation for your career. We will support your growth and help you explore new roles within LeadsPedia, Inc.

Qualifications:

  • A minimum of 1 year of experience in a Customer Service role, ideally within an Enterprise SaaS (Software as a Service) environment.
  • A college degree is required.
  • Exceptional communication skills with the ability to simplify technical concepts for a general audience.
  • Demonstrated persistence in following up on issues and projects.
  • A strong technical aptitude and eagerness to learn are essential.
  • Some travel may be required for this position.

We value diversity and believe that a range of backgrounds and interests can lead to success in this role. Our team is collaborative and inclusive, and we look forward to welcoming new perspectives.

About LeadsPedia, Inc.:

LeadsPedia is a leading provider of hosted Lead Distribution and Call Tracking and Routing Software, offering advanced validation, verification, routing, and monitoring capabilities. Our platform allows users to access crucial information in one location, facilitating quicker and more informed decision-making.

Benefits:

  • Competitive compensation based on experience.
  • Comprehensive healthcare, dental, and vision plans.
  • Catered lunches.
  • Flexible paid time off.
  • Regular team outings.
  • A new office space coming soon.