Client Support Representative

2 weeks ago

San Antonio, Texas, United States Rollins Full time

Customer Service Specialist

Job Category: Customer Service Requisition Number: CUSTO022977

Job Overview

At Rollins, our mission is to safeguard the environments where we live, work, and play.

Our Customer Service Specialists are dedicated to this mission.

As full-time employees, our Customer Service Specialists enjoy comprehensive benefits, thorough training, competitive salaries, and opportunities for professional advancement. At Rollins, we deliver the most precise, thorough, and effective pest management solutions for both residential and commercial clients. This role is perfect for individuals looking to join a reputable company that provides essential services while advancing their careers.

Key Responsibilities of the Customer Service Specialist:

  • Exhibit a strong work ethic and the ability to manage a high volume of tasks in a collaborative team setting.
  • Reach out to clients to arrange and confirm service appointments.
  • Organize technician schedules to optimize travel time and suggest alternative routes when necessary.
  • Communicate with Service Technicians to fulfill customer needs effectively.
  • Conduct follow-up calls to clients regarding services rendered.
  • Contact clients about outstanding account balances.
  • Process payments from overdue accounts.
  • Efficiently navigate Windows-based and web-based systems to monitor routes and enhance current and future schedules.
  • Reschedule unserviced accounts within a 24-hour timeframe.
  • Answer incoming customer service calls with a warm and welcoming tone.
  • Utilize strong listening skills and probing questions to identify customer concerns and assess their needs.
  • Employ effective communication skills to connect with customers empathetically.
  • Collaborate effectively within a team environment.
  • Engage in quality assurance initiatives as requested.

If you are organized, efficient, precise, and accountable with a strong ability to multitask, consider this vital role within our branch team.

What We Offer:

  • Competitive hourly wages.
  • A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company matching and employee stock purchase options.
  • Paid time off, including vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
  • Quality training programs.

Founded in 1901, Rollins is a leading provider of residential and commercial services, delivering the most accurate, comprehensive, and efficient pest management solutions.

As an industry leader, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management sector is expanding and remains resilient during economic downturns.

Rollins is financially robust and continues to grow as the largest subsidiary of (NYSE: ROL).

Requirements: Candidates must be able to pass a drug screening. All applicants must meet job requirements and perform job duties with or without accommodations.

Qualifications:

Skills:

Behaviors:

Motivations:

Education:

Required: High School/GED or equivalent.

Experience:

Licenses & Certifications:

We are an Equal Opportunity Employer, welcoming applicants from all backgrounds, including protected veterans and individuals with disabilities.

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