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Client Support Specialist

2 months ago

San Antonio, Texas, United States WestCare Foundation Full time

POSITION OVERVIEW:

The individual in this role will be tasked with delivering comprehensive case management services, which encompass evaluating service requirements, developing care plans, and advocating for clients engaged in transitional living programs.

KEY RESPONSIBILITIES:

Case Management Duties:

  • Facilitate psychoeducational group sessions, case management support, community outreach initiatives, and provide referrals to suitable services and resources as needed.
  • Conduct initial and ongoing assessments of individual client needs for case management services.
  • Assist clients in navigating transitions between various levels of care.
  • Develop and regularly update a case management plan that outlines specific service activities.
  • Engage in communication, coordination, referral, and linkage activities related to client services.
  • Monitor the delivery of services to ensure clients have access to essential resources.
  • Advocate for clients, linking them to physical and mental health care, transportation, and ensuring retention in primary care.
  • Maintain accurate client records in accordance with organizational policies and contractual obligations.
  • Acquire and sustain a thorough understanding of available community resources and act as a liaison.
  • Foster relationships with referring and supporting agencies and represent the organization at community meetings as required.
  • Participate in the facilitation of ancillary services, including continuing care, networking with community organizations, engaging in community events, and updating referral and resource information.

QUALIFICATIONS:

To excel in this position, the candidate must effectively fulfill the outlined duties and responsibilities. The following qualifications are essential:

Experience and Skills:

  • Proficient computer skills.
  • Strong documentation capabilities.
  • Able to manage multiple tasks simultaneously.
  • Exceptional communication skills, both written and verbal.
  • Culturally and linguistically sensitive to the populations served.
  • Knowledge of substance abuse and treatment methodologies is preferred.
  • Ability to exercise sound judgment and discretion.
  • Ability to collaborate effectively within a team environment.
  • Commitment to the highest ethical standards, particularly regarding confidentiality.
  • Professional appearance and demeanor.
  • Possession of a valid driver's license and ability to meet vehicle insurance requirements.
  • Must successfully pass a criminal background check.
  • Compliance with any new requirements, including vaccinations mandated by local, state, federal, or funding sources.
  • CPR Certification, First Aid Certification, and an annual Tuberculosis test are required.

EDUCATION AND EXPERIENCE:

  • Preferred: Two (2) years of experience in case management.
  • Basic computer skills.
  • Strong documentation abilities.
  • Able to manage multiple tasks; and
  • Excellent communication skills (both written and oral).
  • Preferred: Graduation from an accredited four-year institution with a degree in Psychology, Social Work, Rehabilitation Counseling, or a related field.
  • High School Diploma is required.

WORK ENVIRONMENT:

  • Work primarily occurs in an office or residential/outpatient treatment setting.
  • Some outdoor activities may be necessary.
  • Client UA testing is required.
  • Ability to de-escalate situations within the program is essential.