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Client Service Representative
2 months ago
We are seeking a highly motivated and results-driven Client Support Representative to join our team at Fresh Success Marketing Group.
As a Client Support Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support to ensure their satisfaction and loyalty.
Key Responsibilities:
- Client Communication: Develop and maintain strong relationships with clients through regular communication, ensuring their needs are met and exceeded.
- Issue Resolution: Proactively identify and resolve client issues in a timely and professional manner, escalating complex issues to senior team members as needed.
- Account Management: Work closely with the Client Account Management team to develop and implement account plans, ensuring alignment with business objectives and client needs.
- Process Improvement: Collaborate with the Quality Assurance team to identify areas for process improvement and implement changes to enhance client satisfaction and efficiency.
- Reporting and Analytics: Provide regular reporting and analytics to senior management and clients, highlighting key performance indicators and areas for improvement.
Requirements:
- Education: Bachelor's degree from an accredited college or university.
- Experience: 2-4 years of experience in a client-facing role, preferably in the business services industry.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Knowledge: Strong understanding of business operations and customer service principles.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
