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Client Support Specialist
2 months ago
Job Title: Customer Service Representative
Required Skills: Typing speed of 35-40 WPM and 2-3 years of experience with the complete Microsoft Office suite, including Excel, Word, and PowerPoint.
Job Overview:
As a Customer Service Representative in the healthcare sector, you will play a crucial role in managing a high volume of orders through various communication channels, including phone calls and in-person interactions. Your responsibilities will include:
- Following established communication protocols and addressing a variety of topics as a liaison between our organization and clients.
- Reviewing documents to ensure all necessary information is collected for billing purposes.
- Assisting patients, referral sources, and administrative inquiries.
- Coordinating with insurance providers regarding prior authorization requests.
- Inputting patient data into our customer information system.
- Ensuring customer satisfaction by addressing health-related issues and concerns.
- Making informed decisions independently to guarantee a continuous supply of products to clients.
- Gaining insights into customer needs and trends to enhance satisfaction and loyalty.
- Acquiring knowledge of various insurance qualifications to ensure accurate order processing.
Qualifications:
We seek a Customer Service Representative who excels in customer relations and problem-solving, with the capability to work autonomously and collaboratively within a team. Essential skills include:
- Effective time management and organizational abilities to handle multiple priorities in a dynamic environment.
- Exceptional verbal and written communication skills, along with strong interpersonal and active listening capabilities.
- The ability to prioritize issues and respond appropriately.
Education:
High School Diploma or GED is required; some college education is preferred.
Experience:
A minimum of 1 year in a customer service role is necessary, with at least 2 years of relevant experience preferred.
Personal Attributes:
Ability to project a positive and professional demeanor to both customers and colleagues, maintain composure under pressure, and follow through on issues until resolution.
