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Client Support Representative
2 months ago
Position Title: Client Support Representative
Location: Remote
Department: Client Relations
Reports to: Client Relations Supervisor
Employment Type: Full-Time
Position Summary: As a Client Support Representative, you will serve as the initial point of contact for our clients, delivering outstanding service and assistance. Your role will involve addressing inquiries, resolving challenges, and ensuring a favorable client experience.
Core Responsibilities:
- Assist clients with product details, order updates, and general questions.
- Address client concerns and complaints with professionalism and efficiency.
- Accurately process orders, returns, and exchanges.
- Update client records by maintaining accurate account information.
- Work collaboratively with team members and other departments to enhance client satisfaction.
- Adhere to company policies and procedures during client interactions.
- Provide insights to refine client service processes and systems.
- Engage in training sessions and continuous professional growth.
Required Qualifications:
- High school diploma or equivalent; some college coursework is advantageous.
- Exceptional communication abilities, both verbal and written.
- Strong analytical skills and the capacity to think critically.
- Familiarity with Microsoft Office and client service software.
- Ability to thrive in a dynamic environment and manage various tasks simultaneously.
- Positive demeanor and a commitment to assisting others.
