Client Services Representative

4 days ago


San Antonio, Texas, United States Davis Law Firm Full time
Job Summary

At Davis Law Firm, we are seeking a highly skilled and detail-oriented Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients and guests, while also maintaining a professional and organized front desk area.

Key Responsibilities
  • Customer Service: Respond to all inbound communication in a prompt and professional manner, ensuring that clients and guests receive the highest level of service.
  • Call Handling: Identify callers and transfer calls to the appropriate staff member, while also documenting initial statements from potential new clients.
  • Case Management: Record notes for each call/walk-in into our Case Management Software, and follow up with potential new clients to ensure their needs are met.
  • Front Desk Operations: Welcome guests in a warm and friendly manner, answer any questions they may have, and escalate issues as needed.
  • Administrative Tasks: Update calendars, schedule conference room reservations, and maintain a clean and tidy reception area and common areas.
  • Mail and Package Handling: Receive deliveries, document, notify, and distribute mail or packages to the appropriate staff member.
Requirements
  • Excellent Communication Skills: Possess excellent communication and customer service skills, with the ability to interact with clients and guests in a professional and courteous manner.
  • Organizational Skills: Demonstrate excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills: Have experience using office equipment such as computers, phones, and printers, and be proficient in using our Case Management Software.
  • Language Skills: Bilingual skills are preferred, but not required.
Working Conditions

The Client Services Representative will work in a fast-paced environment, with prolonged periods of sitting/standing at a desk working on a computer. The ideal candidate will be able to multitask, prioritize tasks, and maintain a professional attitude and appearance at all times.



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