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Client Support Specialist

2 months ago

San Antonio, Texas, United States Applied Industrial Technologies Full time

Position: Customer Service Representative / Inside Sales

Company Overview: Join a leading global distributor in the industrial sector, renowned for our commitment to providing innovative and reliable products. Our extensive partnerships with over 4,000 manufacturers enable us to maintain a robust inventory and deliver exceptional service to our customers.

Role Overview: As a Customer Service Representative, you will play a crucial role in fostering long-term relationships with our clients. Your primary responsibility will be to assist customers in identifying and procuring the right parts and solutions, particularly during critical equipment failures.

Key Responsibilities:

  • Engage with customers via phone, email, and online platforms to address inquiries and provide support.
  • Assist clients in obtaining necessary parts efficiently and effectively.
  • Conduct thorough research to understand customer needs and recommend appropriate solutions.
  • Achieve and surpass monthly sales targets while enhancing customer satisfaction.
  • Prepare quotes and process orders accurately.
  • Deliver exceptional post-order support to ensure customer satisfaction.
  • Measure specifications for a diverse range of parts as needed.

Qualifications:

  • A minimum of 2 years of experience in customer service, inside sales, or related fields.
  • Strong mechanical and mathematical skills.
  • Excellent written and verbal communication abilities.
  • Proficient in problem-solving and multitasking with a strong sense of urgency.
  • Familiarity with SAP or ERP systems is preferred.
  • High school diploma or equivalent required.

Benefits: We offer a competitive salary with bonus opportunities, comprehensive health benefits, a 401(k) plan with company matching, paid time off, and personalized training programs aimed at professional growth and career advancement.

Join us and build a rewarding career with a leader in industrial distribution.