Automotive Service Consultant

1 week ago


Pompano Beach, Florida, United States Serpentini Automotive Group Full time
Job Overview

Position: Service Advisor

Serpentini Automotive Group is in search of a skilled and enthusiastic **Service Advisor** to enhance our service department. If you possess a strong affinity for the automotive sector and have demonstrated success in a dealership setting, we would like to hear from you.

Key Responsibilities:

  • Serve as the main point of contact for customers, ensuring a smooth and satisfactory service experience.
  • Accurately assess and communicate customer issues to our service technicians.
  • Offer clear and detailed service recommendations, explaining the importance and benefits of necessary repairs.
  • Maintain ongoing communication with customers throughout the service process, keeping them updated on progress and any changes.
  • Collaborate closely with the service team to guarantee timely repair and maintenance completion.
  • Promote additional services and repairs when suitable, always prioritizing the customer's best interests.
  • Ensure all service documentation is completed accurately and promptly.
  • Strive to maintain a high level of customer satisfaction, aiming to exceed expectations.
  • Meet and surpass sales and performance targets.

Qualifications:

  • At least 2 years of experience as a Service Advisor in a dealership environment (experience with Nissan is a plus but not mandatory).
  • Proven history of achieving or exceeding performance metrics and customer satisfaction goals.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and manage time effectively in a dynamic environment.
  • Strong organizational skills and attention to detail.
  • Familiarity with dealership management systems and software.
  • A valid driver's license with a clean driving record.

What We Offer:

  • Competitive compensation structure with performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • 401(k) retirement savings plan.
  • Opportunities for professional growth and advancement.
  • A collaborative and supportive work atmosphere.

If you are a committed Service Advisor with a dedication to customer service and a solid background in a dealership environment, we encourage you to consider this opportunity.

EOE DFWP



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