Automotive Service Consultant
1 week ago
We are seeking a dedicated and knowledgeable Automotive Service Consultant who excels in customer relations and possesses a strong understanding of vehicle maintenance. In this role, you will be responsible for engaging with clients and staff to ensure their automotive needs are addressed efficiently.
Key Responsibilities
- Manage customer inquiries through various channels with professionalism and efficiency
- Ensure timely responses to missed communications
- Assist customers in troubleshooting automotive issues, escalating complex cases as necessary
- Maintain accurate records of customer interactions and resolutions
- Guide clients through service processes to guarantee satisfaction
- Provide updates on service progress and timelines
- Coordinate details regarding vehicle services and delivery
- Conduct follow-ups with clients post-service to confirm satisfaction
- Oversee parts procurement and inventory management
Qualifications
- Strong knowledge of automotive repair and maintenance
- Experience with automotive tools and diagnostic equipment
- Familiarity with automotive service procedures
- Exceptional attention to detail and ability to adhere to guidelines
- Willingness to learn about emerging technologies in the automotive sector
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple tasks
- Collaborative team player with a proactive mindset
- High School diploma or equivalent required
- Proficiency in Dealer Management Systems and Microsoft Office Suite
- Certification in Automotive Technology or related field is advantageous
- Previous experience in automotive service is preferred
- Valid driver's license with a clean driving record
- Minimum of two years of driving experience
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