Automotive Service Consultant

1 week ago


Boynton Beach, Florida, United States Palm Beach Tire Inc Full time
Automotive Service Consultant at Palm Beach Tire Inc

We are seeking a dedicated and knowledgeable Automotive Service Consultant who excels in customer relations and possesses a strong understanding of vehicle maintenance. In this role, you will be responsible for engaging with clients and staff to ensure their automotive needs are addressed efficiently.

Key Responsibilities

  • Manage customer inquiries through various channels with professionalism and efficiency
  • Ensure timely responses to missed communications
  • Assist customers in troubleshooting automotive issues, escalating complex cases as necessary
  • Maintain accurate records of customer interactions and resolutions
  • Guide clients through service processes to guarantee satisfaction
  • Provide updates on service progress and timelines
  • Coordinate details regarding vehicle services and delivery
  • Conduct follow-ups with clients post-service to confirm satisfaction
  • Oversee parts procurement and inventory management

Qualifications

  • Strong knowledge of automotive repair and maintenance
  • Experience with automotive tools and diagnostic equipment
  • Familiarity with automotive service procedures
  • Exceptional attention to detail and ability to adhere to guidelines
  • Willingness to learn about emerging technologies in the automotive sector
  • Excellent verbal and written communication skills
  • Strong organizational skills with the ability to manage multiple tasks
  • Collaborative team player with a proactive mindset
  • High School diploma or equivalent required
  • Proficiency in Dealer Management Systems and Microsoft Office Suite
  • Certification in Automotive Technology or related field is advantageous
  • Previous experience in automotive service is preferred
  • Valid driver's license with a clean driving record
  • Minimum of two years of driving experience


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