Automotive Service Consultant

2 weeks ago


Pompano Beach, Florida, United States Serpentini Automotive Group Full time
Job Overview

Position: Automotive Service Consultant

Serpentini Automotive Group is in search of a skilled and enthusiastic **Automotive Service Consultant** to enhance our service department. We value individuals who possess a strong commitment to customer satisfaction and have demonstrated success in a dealership setting.

Key Responsibilities:

  • Serve as the main point of contact for clients, ensuring a smooth and positive service experience.
  • Accurately assess and document customer issues, communicating effectively with our service technicians.
  • Offer clear and detailed service recommendations, explaining the importance and advantages of necessary repairs.
  • Maintain consistent communication with clients throughout the service process, keeping them updated on progress and any changes.
  • Collaborate closely with the service team to guarantee timely completion of repairs and maintenance tasks.
  • Promote additional services and repairs when suitable, always prioritizing the customer's best interests.
  • Ensure all service documentation is completed accurately and promptly.
  • Strive to achieve high levels of customer satisfaction, aiming to exceed expectations.
  • Meet and surpass sales and performance objectives.

Qualifications:

  • At least 2 years of experience as a Service Consultant in a dealership environment (experience with Nissan is a plus).
  • Proven ability to meet or exceed performance metrics and customer satisfaction goals.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and manage time efficiently in a fast-paced setting.
  • Strong organizational skills and attention to detail.
  • Familiarity with dealership management systems and software.
  • A valid driver's license with a clean driving record.

What We Offer:

  • Competitive compensation package with performance-based incentives.
  • Comprehensive benefits, including health, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Opportunities for professional growth and advancement.
  • A collaborative and supportive work environment.

If you are a dedicated Automotive Service Consultant with a passion for exceptional customer service and a solid background in the automotive industry, we invite you to consider this opportunity.

EOE DFWP



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