Automotive Service Operations Manager

6 days ago


Pompano Beach, Florida, United States Lou Bachrodt Automotive Group Full time

**Job Summary**

We are seeking a highly experienced and skilled Service Manager to join our dynamic team at Lou Bachrodt Automotive Group. As a key member of our leadership team, you will be responsible for overseeing the administrative, operational, and accounting functions of our service department.

**Key Responsibilities:**

  • **Financial Management:** Oversee service department accounting functions, including billing, invoicing, and reconciliation of financial transactions.
  • **Strategic Planning:** Forecasts goals and objectives for the department, ensuring alignment with company-wide initiatives.
  • **Performance Analysis:** Monitor and analyze department performance metrics, such as service efficiency, labor productivity, and profitability.
  • **Compliance and Risk Management:** Ensure compliance with company policies, procedures, and regulatory requirements, minimizing risk and ensuring a safe working environment.
  • **Customer Service:** Handle customer escalations and resolve any service-related issues promptly and professionally, fostering a positive customer experience.
  • **Team Leadership:** Foster a positive and collaborative work environment that promotes teamwork and employee development, leading by example and holding yourself and your staff accountable.
  • **Training and Development:** Ensure the staff is consistently up to date with all EHS and Compliance training, promoting a culture of continuous learning and improvement.
  • **Community Engagement:** Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities, contributing to the growth and development of our community.

**Requirements:**

  • Proven experience in a managerial role within the automotive service industry, with a strong understanding of administrative and accounting procedures specific to automotive service departments.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proficiency in automotive service management software, specifically Reynolds & Reynolds, with a minimum of 3 years of active and current or recent utilization.


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