Automotive Customer Service Consultant

1 week ago


Pompano Beach, Florida, United States REDLINE BMW PERFFORMANCE INC Full time
Job Overview

Company: Redline Bimmer Performance

Position Title: Service Consultant

Position Summary:
We are in search of a dedicated and customer-oriented Service Consultant to enhance our team. In this role, you will serve as the primary point of contact for our clientele, ensuring their BMW service needs are thoroughly addressed. Your responsibilities will include managing service bookings, responding to customer inquiries, and relaying service recommendations. You will collaborate closely with our experienced technicians to provide a smooth service experience for our customers.

Key Responsibilities:
- Welcome and assist customers in a courteous and professional manner, identifying their BMW service needs.
- Organize service appointments to optimize the use of our service facilities and technician availability.
- Act as an intermediary between customers and technicians, accurately communicating vehicle concerns and service suggestions.
- Offer clear explanations regarding service choices, timelines, and pricing to maintain transparency and trust.
- Create precise repair orders, ensuring all relevant details are captured.
- Keep customers informed about the progress of their vehicle repairs, addressing any questions or concerns promptly.
- Handle payment transactions and ensure correct billing procedures are followed.
- Help maintain a tidy and organized service area, fostering a welcoming atmosphere for customers.
- Stay updated on BMW models, service practices, and industry developments to provide knowledgeable service recommendations.

Qualifications:
- Demonstrated experience as a Service Consultant or in a customer service capacity within the automotive sector.
- Exceptional communication abilities, both spoken and written.
- Strong focus on customer service with the capability to establish rapport and trust with clients.
- Organizational skills and meticulous attention to detail for accurate documentation and order management.
- Proficient in computer applications, including automotive service software.
- Capacity to thrive in a fast-paced environment, juggling multiple tasks and priorities.
- Passion for BMW vehicles and a commitment to ongoing learning about new models and technologies.

Benefits:
- Competitive salary
- Supportive and collaborative work environment
- Opportunities for career advancement and professional growth



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