Client Concierge Representative

4 days ago


Tampa, Florida, United States Utility Helpers LLC Full time
About the Role

At Utility Helpers LLC, we are seeking a highly skilled and customer-focused Client Concierge Specialist to join our team. As a key member of our sales and service team, you will play a critical role in providing exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service and Sales: Provide top-notch customer service to clients, real estate professionals, and vendors, handling orders and customer service calls with professionalism and poise.
  • Product and Service Knowledge: Stay up-to-date on our product and service offerings, including basic utilities, internet services, entertainment products, home protection packages, hardware systems, and accessories, to effectively consult and sell to customers.
  • Problem-Solving and Communication: Utilize strong problem-solving skills to address customer concerns, think critically to find solutions, and communicate effectively with customers, real estate professionals, and vendors.
Requirements
  • Education and Experience: High school diploma or equivalent required; two years of call center experience and one year of sales experience preferred.
  • Skills and Abilities: Analytical and intuitive, with strong problem-solving and critical thinking skills; proficient in Windows OS, CRMs, order portals, and internet search engines; excellent written and oral communication skills; strong organizational, time management, and listening skills.
Benefits
  • Company Benefits: Company-matched retirement, medical insurance reimbursement, paid vacation, sick PTO, volunteer days, student loan repayment, tuition reimbursement, and complimentary gym membership.


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