Client Engagement Representative
2 weeks ago
Compensation: $20.00-$21.00/hour
Location: Tampa, FL
Employment Type: Contract
Ultimate Staffing is seeking a Client Engagement Representative in Tampa, FL, for a prominent national home loan provider.
The Client Engagement Representative is an entry-level role focused on customer service within a call center setting, supporting Consumer Direct Lending operations. In this position, you will serve as the primary point of contact for consumers, guiding them through the loan origination journey following their initial conversation with a licensed loan officer.
Key Responsibilities:
- Function in a Call Center environment as a customer success advocate.
- Manage a high volume of inbound calls or texts from existing customers promptly.
- Conduct routine data entry and validation tasks efficiently.
- Respond to standard inquiries via calls, emails, and/or chat with Pennymac employees, consumers, and authorized third parties.
- Collaborate with various departments to expedite processing and resolve issues.
- Perform additional related duties as assigned.
- Exhibit behaviors that align with the organization's core values and culture.
Qualifications:
- Experience in a mortgage or financial services call center is advantageous.
- Bilingual proficiency in Spanish is preferred.
- Basic understanding of relevant Federal, State, and Local mortgage regulations is a plus.
- Effective communicator, both written and verbal.
- Strong negotiation skills with the ability to resolve issues effectively.
- Proficient in using computers and standard software applications (Microsoft, Google, etc.).
All qualified candidates will be considered for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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