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Bilingual Client Support Specialist

2 months ago

Tampa, Florida, United States Arlo Henderson - State Farm Agency Full time
Position Overview

Arlo Henderson - State Farm Agency is seeking a dedicated and professional individual to fill the role of a Bilingual (Spanish/English) Customer Service Representative. This position is primarily focused on delivering exceptional customer service for a reputable State Farm Agent.

If you possess a strong aptitude for customer engagement and can empathize with the needs and motivations of clients, we invite you to consider this opportunity. As a Customer Service Representative, your role will be pivotal in fostering customer loyalty and enhancing the overall experience of State Farm Insurance clients.

Key Responsibilities:

  • Answer incoming calls and warmly welcome clients.
  • Build and maintain customer relationships, ensuring timely follow-ups.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims processing, and billing questions.
  • Utilize a customer-centric, needs-based review process to inform clients about various insurance choices.

What You Will Receive:

  • Competitive base salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits, including a Concierge Doctor Program or a $200 allowance after 60 days.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Must be able to obtain a Florida 4-40 Customer Representative License.
  • Must be able to obtain a Florida 2-20 or 20-44 Property and Casualty License.
  • Must be able to obtain a Florida 2-15 Life, Health, and Variable Annuities License.
  • Bilingual proficiency in English and Spanish is preferred.
  • Excellent communication skills, including written, verbal, and listening abilities.
  • Self-motivated and detail-oriented.
  • Proactive approach to problem-solving.
  • Able to work collaboratively in a team environment.
  • Skilled in assessing customer needs and conducting effective interviews.
  • Ability to relate effectively to customers.

This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff, and their employees are not considered employees of State Farm.