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Client Concierge Representative
2 months ago
About Utility Helpers LLC
Utility Helpers LLC is a leading provider of utility and home services, dedicated to making customers' lives easier and more convenient.
We are seeking a highly skilled and customer-focused Client Concierge Specialist to join our team.
Job Summary
The Client Concierge Specialist will be responsible for providing exceptional customer service, helping customers determine their utility needs, and selecting the best services to meet those needs.
Key Responsibilities
- Customer Service
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide personalized service to customers, understanding their needs and preferences.
- Service Coordination
- Coordinate with customers to determine their utility needs and select the best services to meet those needs.
- Work with customers to schedule and activate their utility services.
- Problem-Solving
- Use analytical and problem-solving skills to resolve customer issues and concerns.
- Think creatively to find solutions that meet customers' needs.
Requirements
- Education
- High school diploma or equivalent required.
- Experience
- Two years of call center experience preferred.
- One year of sales experience preferred.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.