Information Technology Support Specialist
1 week ago
About the Role:
This position offers ongoing technical assistance, with Level I focusing on entry-level support and Level II providing more complex solutions. Both roles report to the IT Manager and are eligible for overtime.
Key Responsibilities:
- Act as a primary contact for staff seeking technical support
- Conduct both desk-side and remote troubleshooting for various IT challenges
- Oversee and maintain the IT support ticketing system
- Manage the onboarding and offboarding processes for employees
- Assist in the development and maintenance of automated scripts
- Install, configure, and maintain hardware, software, and network devices
- Manage asset recovery and equipment refurbishment
- Support company VOIP and video conferencing solutions
- Contribute to documentation and process enhancements
- Respond promptly to IT issues and alerts
Desired Skills and Qualifications:
- Proficiency in MacOS, iOS, Google Workspace, and Microsoft Office Suite
- Understanding of computer systems, networks, and security protocols
- Strong communication and interpersonal skills
- Self-driven with excellent problem-solving capabilities
- Ability to work independently and manage multiple tasks
- Valid driver's license and willingness to travel between locations
- Bachelor's Degree in a relevant field preferred but not mandatory
- 3+ years of pertinent work experience
- Advanced knowledge of network management and VOIP technologies
- Ability to promote teamwork and mentor others
- Contributor to process and procedure enhancements
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