Information Technology Support Specialist

1 week ago


Philadelphia, Pennsylvania, United States Jobot Full time
Dynamic Real Estate and Property Management Firm - Collaborative Environment - Career Advancement - Windows/Mac

About the Role:
This position offers ongoing technical assistance, with Level I focusing on entry-level support and Level II providing more complex solutions. Both roles report to the IT Manager and are eligible for overtime.

Key Responsibilities:
  • Act as a primary contact for staff seeking technical support
  • Conduct both desk-side and remote troubleshooting for various IT challenges
  • Oversee and maintain the IT support ticketing system
  • Manage the onboarding and offboarding processes for employees
  • Assist in the development and maintenance of automated scripts
  • Install, configure, and maintain hardware, software, and network devices
  • Manage asset recovery and equipment refurbishment
  • Support company VOIP and video conferencing solutions
  • Contribute to documentation and process enhancements
  • Respond promptly to IT issues and alerts


Desired Skills and Qualifications:
  • Proficiency in MacOS, iOS, Google Workspace, and Microsoft Office Suite
  • Understanding of computer systems, networks, and security protocols
  • Strong communication and interpersonal skills
  • Self-driven with excellent problem-solving capabilities
  • Ability to work independently and manage multiple tasks
  • Valid driver's license and willingness to travel between locations
  • Bachelor's Degree in a relevant field preferred but not mandatory
  • 3+ years of pertinent work experience
  • Advanced knowledge of network management and VOIP technologies
  • Ability to promote teamwork and mentor others
  • Contributor to process and procedure enhancements




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