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Information Technology Support Specialist

2 months ago


Philadelphia, Pennsylvania, United States Jobot Full time
Dynamic Real Estate and Property Management Firm - Comprehensive Support Role - Opportunities for Advancement - Windows and Apple Environments

About the Position:
This role is designed for individuals who are passionate about technology and eager to provide exceptional support. The position encompasses two levels of support: Level I focuses on foundational assistance, while Level II addresses more complex technical challenges. Both levels operate under the guidance of the IT Manager and are eligible for overtime.

Key Responsibilities:
  • Act as a primary resource for staff requiring technical support
  • Conduct both in-person and remote troubleshooting for a variety of IT challenges
  • Oversee and manage the IT support ticketing system
  • Facilitate the onboarding and offboarding of employees
  • Aid in the development and maintenance of automated scripts
  • Install, configure, and upkeep hardware, software, and networking equipment
  • Manage asset recovery and the refurbishment of equipment
  • Provide support for company VOIP and video conferencing systems
  • Contribute to the creation of documentation and enhancements to processes
  • Respond swiftly to IT incidents and alerts


Desired Skills and Qualifications:
  • Proficiency in MacOS, iOS, Google Workspace, and Microsoft Office Suite
  • Familiarity with computer systems, networks, and security protocols
  • Strong communication and interpersonal abilities
  • Self-driven with robust problem-solving skills
  • Capability to work autonomously and manage multiple responsibilities
  • Valid driver's license and readiness to travel as needed
  • Bachelor's Degree in a relevant discipline preferred but not mandatory
  • Minimum of 3 years of pertinent experience
  • Advanced understanding of network management and VOIP technologies
  • Ability to promote teamwork and mentor colleagues
  • Active contributor to process and procedural enhancements


Interested in learning more? Apply now to explore this opportunity.