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Information Technology Support Specialist
2 months ago
About the Position:
This role is designed for individuals who are passionate about technology and eager to provide exceptional support. The position encompasses two levels of support: Level I focuses on foundational assistance, while Level II addresses more complex technical challenges. Both levels operate under the guidance of the IT Manager and are eligible for overtime.
Key Responsibilities:
- Act as a primary resource for staff requiring technical support
- Conduct both in-person and remote troubleshooting for a variety of IT challenges
- Oversee and manage the IT support ticketing system
- Facilitate the onboarding and offboarding of employees
- Aid in the development and maintenance of automated scripts
- Install, configure, and upkeep hardware, software, and networking equipment
- Manage asset recovery and the refurbishment of equipment
- Provide support for company VOIP and video conferencing systems
- Contribute to the creation of documentation and enhancements to processes
- Respond swiftly to IT incidents and alerts
Desired Skills and Qualifications:
- Proficiency in MacOS, iOS, Google Workspace, and Microsoft Office Suite
- Familiarity with computer systems, networks, and security protocols
- Strong communication and interpersonal abilities
- Self-driven with robust problem-solving skills
- Capability to work autonomously and manage multiple responsibilities
- Valid driver's license and readiness to travel as needed
- Bachelor's Degree in a relevant discipline preferred but not mandatory
- Minimum of 3 years of pertinent experience
- Advanced understanding of network management and VOIP technologies
- Ability to promote teamwork and mentor colleagues
- Active contributor to process and procedural enhancements
Interested in learning more? Apply now to explore this opportunity.