IT Support Specialist
2 weeks ago
Company Overview:
Magna Legal Services is a leading provider of comprehensive legal support solutions for law firms, corporations, and government entities across the country. Our commitment to delivering strategic advantages through our services is what sets us apart in the legal support industry.
Position Overview:
We are currently seeking a skilled IT Support Specialist to enhance our operations in the Philadelphia office. This role is essential for ensuring the smooth functioning of our IT systems within a fast-paced legal services environment. The successful candidate will play a crucial role in delivering outstanding technical assistance to our staff, setting up new devices, managing equipment inventory, and resolving a variety of technical challenges. This position offers a significant opportunity to contribute to the organization's success by ensuring that our technological capabilities align with the unique demands of the legal sector.
Key Duties:
- Provide daily technical support to staff for all IT-related inquiries, including troubleshooting and guiding users through solutions.
- Install, configure, and deploy new hardware and software for employees, ensuring compliance with company standards.
- Conduct regular audits of hardware and software to effectively manage resources and plan for future requirements.
- Assist in maintaining comprehensive IT documentation, including setup instructions, support manuals, and inventory logs.
- Collaborate with the IT department to develop and enforce IT policies and procedures aimed at enhancing efficiency and service quality.
- Monitor IT systems and address security or usability issues promptly.
- Help manage user accounts and access controls to uphold security and compliance with organizational policies.
- Provide training and support to employees on the effective and safe use of IT resources.
- Stay informed about emerging technologies and IT best practices to suggest enhancements to the company’s IT framework.
Qualifications:
- A degree in Information Technology, Computer Science, or a related discipline is preferred.
- 3-5 years of demonstrated experience in a technical support capacity or similar role.
- Proficiency in Microsoft 365.
- Strong understanding of computer hardware, software, and networking systems.
- Familiarity with current technology trends.
- Excellent problem-solving and troubleshooting abilities.
- Ability to convey technical information clearly to non-technical audiences.
- Strong organizational skills and meticulous attention to detail.
- Capability to manage multiple tasks concurrently and adapt to shifting priorities.
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