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Information Technology Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States Jobot Full time
Dynamic Real Estate Development Firm - Collaborative Environment - Career Advancement - Windows and Apple Systems

About the Role:
This position is integral to providing technical assistance, with Level I focusing on foundational support and Level II catering to more complex inquiries. Both roles will report to the IT Manager and are eligible for overtime.

Key Responsibilities:
  • Act as a primary contact for staff requiring technical support
  • Conduct desk-side and remote troubleshooting for diverse IT challenges
  • Oversee and maintain the IT support ticketing system
  • Facilitate employee onboarding and offboarding procedures
  • Aid in the development and upkeep of automated scripts
  • Install, configure, and sustain hardware, software, and network infrastructure
  • Manage asset recovery and equipment refurbishment
  • Support the organization’s VOIP and video conferencing tools
  • Contribute to documentation and enhancements of processes
  • Respond swiftly to IT issues and notifications


Desired Skills and Qualifications:
  • Proficiency in MacOS, iOS, Google Workspace, and Microsoft Office Suite
  • Comprehension of computer systems, networks, and security protocols
  • Strong communication and interpersonal abilities
  • Self-driven with robust problem-solving skills
  • Capability to work autonomously and manage multiple responsibilities
  • Valid driver's license and readiness to travel as needed
  • Bachelor's Degree in a relevant discipline preferred but not mandatory
  • 3+ years of pertinent work experience
  • Advanced understanding of network management and VOIP technologies
  • Ability to promote teamwork and mentor peers
  • Contributor to improvements in processes and procedures


Interested in learning more? Please submit your application.