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Front Office Supervisor

2 months ago

Rockville, Maryland, United States Highgate Hotels Full time
Job Title: Front Office Supervisor

Highgate Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, while ensuring the smooth operation of the front office.

Key Responsibilities:
  • Provide attentive and courteous service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing front office operations.
  • Supervise and train front office staff to ensure excellent customer service and efficient operations.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.

Highgate Hotels offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.