Front Desk Team Lead

10 hours ago

Rockville, Maryland, United States El Cap Planet Granite Earth Treks Movement Full time
Transformative Experiences at Movement

At Movement, our core values of partnership, inclusion, passion, innovation, and integrity drive everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness. As the country's largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

Job Summary

The Front Desk Supervisor is a key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility, and strive to provide only the best customer experiences.

Key Responsibilities
  • Support the business goals of the gym in alignment with our vision and core values through understanding and making empowered decisions.
  • Day-to-day supervision and mentoring of team members, effectively communicating changes in policy, upcoming events, or other topics to lead change effectively and gain support and buy-in from the team.
  • Role-model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, and other targets.
  • Demonstrate humility and a willingness to seek input and listen to constructive feedback while recognizing and appreciating contributions from all.
  • Facilitate the delivery of excellent front-line customer service and serve as a role model to all team members.
  • Provide periodic training to team members regarding various front desk operations.
  • Manage retail, instruction, and/or operations-related projects and tasks in coordination with the director team.
Requirements
  • Have a passion for climbing, yoga, or fitness, an interest in engaging with our community, and show a growth mindset through a willingness to learn and a sense of curiosity.
  • Demonstrate an openness to learn from others and collaborate to achieve common goals.
  • Have a relentlessly positive and upbeat attitude to inspire others to live life intentionally and strive for personal bests.
  • Demonstrate knowledge and skillset to be in a supervisory position to aid and support other team members.
  • Promote a commitment to excellence in customer service, safety, organizational, and mentorship skills.
  • Demonstrate courage to do the right thing and face challenges to manage positive customer relationships and interactions; ask for help when needed.
  • Solid computer skills (web-based applications, Word, Excel, POS applications).
  • Show problem-solving skills and ability to think creatively to contribute thoughts and ideas.
  • Available to work evenings and weekends.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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