Front Desk Manager

3 days ago


Rockville, Maryland, United States MIMI JIMENEZ Full time
Job OverviewAt MIMI JIMENEZ, we are seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional customer service. As a key member of our team, you will be responsible for managing a team of front desk associates, providing training and guidance, and ensuring that our guests receive a high level of service.

Key Responsibilities
  • Develop and implement short and long-term goals for the front desk team and the company
  • Manage scheduling and time off requests for front desk staff
  • Set a service standard and lead by example, providing exceptional customer service to all guests
  • Train and develop front desk staff to ensure they understand the expectations set forth for them
  • Collaborate with the rest of the team to provide the highest level of customer service
  • Coordinate with staff and the community to create partnerships and host events
Requirements
  • Previous experience managing a team is desired
  • Previous customer service experience is required
  • Strong communication and interpersonal skills are essential
  • Excellent customer service skills are necessary
  • Attention to detail is crucial


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