Front Desk Coordinator

2 days ago


Rockville, Maryland, United States ROCS Grad Staffing Full time
Job Summary:

The Front Desk Coordinator will provide exceptional service to all constituents contacting or visiting our office via phone or in person. This role requires a professional and friendly demeanor, with the ability to handle a high volume of calls and visitors accurately and efficiently.

Key Responsibilities:
  • Answer incoming phone calls and operate the telephone console to screen and route calls to the appropriate individual or department
  • Greet visitors in a professional and friendly manner, and announce visitors to personnel; visitors are not permitted past the reception area unaccompanied and must have an appointment
  • Maintain a visitor log, provide visitor badges, and track the return of badges
  • Keep the reception area environment professional and tidy; discourage gathering in that location
  • Handle times of heavy call volume
  • Provide accurate information to callers
  • Maintain knowledge of all systems, website, and online benefits portal
  • Perform special projects when requested by management
  • Employer indexing
  • Process returned mail
  • Input change of address into the system
  • Regularly communicate with the Contact Center Supervisor
  • Other duties as assigned
Performance Standard:
  • Must be able to handle a high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously
  • Must maintain a professional appearance and demeanor at all times and must be dressed professionally
Qualifications:
  • 2+ Years of reception experience preferred
  • High School diploma required, some college preferred
  • Listens well with the ability to communicate effectively in both written and verbal communications
  • Demonstrates ability to manage stressful situations while maintaining a flexible, positive, and cooperative demeanor
  • Responds promptly to operations leaders and stakeholders to facilitate informed decision making
  • Presents a professional image in the office


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