Front Office Supervisor

8 hours ago


Rockville, Maryland, United States Sheraton Rockville Full time
Job Title: Front Office Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Sheraton Rockville. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of productivity and efficiency in the front office.

Key Responsibilities:

  • Provide attentive and courteous service to all guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure they are meeting the highest standards of customer service and productivity.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure seamless communication and efficient operations.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and experienced team.


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