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Senior Customer Success Manager
2 months ago
As a Senior Customer Success Manager at Workday, Inc., you will serve as the primary point of contact for our customers, ensuring their overall satisfaction and success with our products. This role requires a strong understanding of our software solutions and the ability to develop and implement customized success plans to meet the unique needs of each customer.
Responsibilities:- Develop and maintain strong relationships with customers to understand their business needs and goals.
- Collaborate with cross-functional teams to identify and address customer concerns and issues.
- Design and implement customized success plans to drive customer adoption and retention.
- Provide regular business reviews and progress updates to customers.
- Identify and pursue opportunities for upselling and cross-selling our products and services.
- Stay up-to-date on industry trends and competitor activity to ensure our customers remain competitive.
- Deep understanding of Workday products and services.
- Self-sufficient management of a portfolio of customers.
- Established relationships with key executives and decision-makers at each customer.
- Timely execution of standard customer meetings and reviews.
We are seeking a highly motivated and experienced professional with a strong background in customer success and account management. The ideal candidate will have a proven track record of driving customer growth and retention, as well as excellent communication and interpersonal skills.
Basic Qualifications:
- 3-5 years of experience in a customer success or account management role.
- Strong understanding of software solutions and customer success strategies.
Other Qualifications:
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
- Proven track record of building strong relationships with customers and stakeholders.
- Excellent verbal and written communication skills.
Workday Pay Transparency Statement:
The annualized base salary ranges for this role are $103,300 USD - $155,000 USD. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
