Senior Customer Success Manager

7 hours ago


Frisco, Texas, United States Workday, Inc. Full time
About the Role

As a Senior Customer Success Manager at Workday, Inc., you will serve as the primary point of contact for our customers, advocating on their behalf and working closely with our Professional Services and Production Services teams to ensure their success with our solutions.

Key Responsibilities
  • Develop and execute customer success plans to drive adoption and growth of our products.
  • Act as a liaison between product management and customers, communicating the Workday roadmap and its impact on customer activities.
  • Prioritize and drive resolution on customer concerns, promoting opportunities for two-way communication.
  • Supervise and facilitate customer adoption of our solution features and functionality, providing Workday with an understanding of their business needs.
  • Use customer relationships to secure prospect references and drive business growth.
  • Maintain customers informed of process and procedural changes.
Expected Outcomes
  • Develop a deep understanding of Workday products and services.
  • Effectively manage a portfolio of 20-25 customers in the United States, ensuring timely execution of standard customer meetings and reviews.
  • Establish relationships with key executives and decision-makers at each customer.
  • Identify and capitalize on up-sell opportunities.
About You

We are seeking a seasoned professional with 3-5 years of experience in a Customer Success role, including issue resolution and escalation management at both business owner and executive levels. You should have a proven track record of collaborating and building strong relationships with customers, particularly at the executive level. Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.

We value excellent verbal and written communication skills, including the ability to chair meetings with executive leadership and host webinars. Previous SaaS consulting experience is a plus. A Bachelor's degree or equivalent work experience, with a Business or Technical degree preferred, is required. Ability to travel up to 30% is necessary.



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