Senior Product Manager, 5G as a Service for Government

3 weeks ago

Frisco, Texas, United States T-Mobile Full time

Job Overview

The Senior Product Manager, 5G Advanced Network Solutions (ANS) for Government is a strategic leader responsible for envisioning and creating products that achieve specific business purposes or sets of business results. This role requires a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. The Senior Product Manager is accountable for T-Mobile's internal and external products, platforms, services, and experiences, identifying the intersection of customer problems/unmet needs, technical feasibility, business objectives, securing funding, and leading a cross-functional team to deliver against the opportunity.

Key Responsibilities

  • Owns product end to end for complex or cross-platform solutions, creating, managing, maintaining, and communicating product vision and roadmap.
  • Identifies target customer(s) for existing or future products, designs, and drives end-user product research.
  • Partners with business, internal/external stakeholders, and Leadership to understand current customer experiences, identifies areas of opportunity, and conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues.
  • Leverages rapid hypothesis-driven testing methodologies and experiments to inform direction, prioritize investment, and conducts cost-benefit/ROI/NPV analysis, competitive product analysis to support decision-making.
  • Works with stakeholders and follows enterprise process to secure and maintain product funding, anticipates industry trends, direction, innovation, analyzes potential impacts or opportunities to customer/product, and incorporates analyses into product process.
  • Communicates, influences, and sells ideas at VP level and below, regularly delivering product presentations, drives specific ad-hoc analysis and presents information to executive-level management on request.
  • Influences product feature set and positioning strategies to improve customer experience and drive growth, works with external third parties to assess partnerships and licensing opportunities, maintains current understanding of tech trends, assesses how trends impact the roadmap or create opportunity for innovation of the product.
  • Leverages customer insights for product vision, strategy, roadmap, priorities, dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities, creates, manages, fosters an active VOC feed for themselves and team.
  • Actively looks for opportunities to delight or meet customer's unmet needs, evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset, creates an environment and culture where the team is immersed in customer-first mindset.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit, translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
  • Owns and manages product backlog and priorities with our business and technology partners, scopes and ensures alignment on the prioritization of activities based on business and customer impact, collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap.
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority, collaborates with stakeholders and Dev/Execution teams to create and communicate anticipated release schedule, generates and maintains dashboards and reports that track product health and success metrics.
  • Conducts Product Quarterly Business Reviews (QBR's) and Steering meetings, runs beta and pilot programs with early-stage products and samples, collaborates with advertising and public relations to promote product, supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
  • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support, recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
  • Accountable for product quality and performance in production environment, accountable for product team response in event of critical or high-impacting defect, including communications to stakeholders at all levels.
  • Manages development of adoption tools and training materials, identifies execution, operational, organizational issues that impede product success, drives improvement plan to change or resolve issues (within sphere of influence).

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