Casino Guest Experience Specialist

3 days ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time

We are seeking a highly skilled Casino Guest Experience Specialist to join our Rivers Casino team in Pittsburgh, Pennsylvania. This exciting opportunity comes with an estimated salary range of $45,000 - $60,000 per year.

Job Overview:

This key role plays a crucial part in delivering top-notch guest experiences, ensuring seamless operations across various casino areas. As a specialist, you will be responsible for managing Rush Rewards Club cards and promotions, handling transactions, and resolving guest inquiries and concerns.

Responsibilities:
  1. Guest Service Delivery: Provide exceptional guest service while adhering to established department and property policies and procedures.
  2. Rush Rewards Management: Enroll and reprint Rush Rewards Club cards, explain benefits and promotions to guests, and maintain confidentiality of guest/player information.
  3. Financial Transactions: Handle monetary transactions, facilitate sports wagering ticket redemption, and provide assistance with various transactions such as sales, check cashing, and chip redemption.
Requirements:
  • Essential Skills:
  • Strong numerical aptitude and ability to perform basic arithmetic functions without a calculator.
  • Effective communication skills in English, both verbal and written.
  • Flexibility to work various shifts, including holidays.


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